Refund Policy

Refund policy

Please note: All purchases are final sale.
We don’t offer refunds or exchanges, due to our products of being perishable (food, beverages, florals). Our gifts are custom designed and cannot be resold. No exceptions under any circumstances.

Damages and issues

Our first priority is to ensure your gifts are in perfect condition before shipment. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 
If you have received the product damaged, provide photographs within 2 days of your purchase. Photographs MUST be provided for quality and investigation purposes. Once damage has been confirmed, we will be happy to send you a replacement or issue an e-Gift Card. If photographs are not provided, the investigation may be delayed.
Internal investigations could take anywhere from 2-5 business days. We
 will notify you once we’ve received and inspected your item. If approved, we will be more than happy to resend you the same item (or a similar item of equal amount dollar value). 

Missing Item

If you notice that a gift item is missing from your Gift Bouquet, contact us immediately. We will look into this matter, and an investigation will take place. The investigation typically takes 1 to 3 business days. When a missing item is confirmed, we will send you a replacement.

Changed Mind

As soon as we receive a fulfilled order, we get the order ready as soon as possible. We are very time efficient, so we suggest reviewing the information carefully prior to placing your order. It is very difficult to make changes to an existing order, so please ensure your order has been filled out correctly before placing your order. If you have changed your mind with another product, please let us know as soon as possible, that way we can make it right.