Local Delivery

LOCAL DELIVERY 

🚚 We offer delivery to Brantford. Cambridge. Ancaster. Hamilton. Burlington. Oakville. Milton. Mississauga.


Holidays: 
We deliver on Saturdays and Sundays, including Valentines Day, Mother’s Day, Father’s Day, Thanksgiving and Christmas Eve, however please note that we only offer local delivery from 11am-3pm. To avoid disappointment, we highly encourage you to order in advance. We don’t deliver on New Year’s Day, Easter, Good Friday, Christmas Day and New Year’s Eve. 

Local Delivery: We offer free local delivery on orders $100+ to specific regions of Ontario within 2 business days. If order is less than $100, we provide shipping only. We don’t make guarantees or promises on exact time of delivery. We don’t provide local delivery to PO Box addresses. If PO Box address is inputted with the Local Delivery selected, we will ship the item instead.

Special Locations: If you wish for us to deliver your order to a hotel room number, please ensure the room number is specified upon checkout. Depending on hotel policies, we may not be able to deliver the order at front desk. So we highly recommend you to contact your hotel if you wish to go this route. You are held responsible to pick up the order at the hotel lobby, depending on hotel policies. If front desk refuses to accept delivery, we will conclude the order as “undelivered”, and you are to pay a $20 delivery fee to redeliver the order at a different date and address.

Incorrect Address: For incorrect addresses, nonexistent, incomplete or etc, we will make an effort to contact you firsthand if we notice an error regarding one of these matters at our earliest convenience, in order to bypass the additional charges. If we are not able to reach you, the delivery will be delayed for a later date. Within 30 days of unsuccessful attempts have been made, we will declare the order as “abandoned”, and no refunds will be made under any circumstances.
Road Traffic: We strive to deliver your order on time, every time. However, we are not responsible for any road traffic conditions, such as accidents, strikes, protests, riots, war, vehicle issues and etc. If required, we will deliver at a later time or date.
Local Delivery Hours: We operate local delivery from 10am-5pm during fall and winter seasons, specifically daylight hours. During the summer seasons, we extend our delivery hours from 10am-8pm. For health and safety reasons, we deliver during daylight hours. When the sun sets at a particular time, we follow Act of God accordingly.
Delivery Product Conditions: We always store and prepare products in a cool temperature environment to meet quality. If we were to deliver the order on extremely hot days, rain and/or snow and you were unavailable to hand receive the delivery, we will use our discretion to leave the order in a dry and/or shaded area. If we are not able to place the delivery in an appropriate location that resists excessive water and/or heat, we will have the order held at our facility. If the products in your order were to later melt, leak or any other such due to an order being overexposed to extreme weather conditions, we are not held responsible and a refund will not be processed. Be mindful of your delivery and manage time efficiently to avoid unfortunate events.

Availability: 
If you are unable to receive the order at a specific time or day, please let us know at your earliest convenience, so we can follow delivery requests accordingly and make it right. Alternatively, please let us know if there are special instructions you would like us to follow (e.g. leave with neighbour). Note that we don’t call prior to delivery. Please get authorization from a neighbour prior to delivery to avoid unfortunate circumstances. Regarding florals, due to its perishable nature, if you are unable to accept the delivery, you will have to place a new order online and pay the new full amount. There are no exemptions for failed floral delivery, due to unavailability or no special delivery notes were made upon order confirmation. We highly recommend having the order delivered to the person who placed the order (billing address), to avoid disappointment. No refunds or cancellations on deliveries that are en route/in transit. We will use our discretion when delivering orders, such as leaving the order with a neighbour, placing the order at a safe location such as a garage, behind shrubs, gate or etc. If the order is deemed unsafe to deliver, such as inaccessible entrance, dangerous pets and etc, we will have the order in our possession and it will be kept safe with us at our facility. There will be additional delivery charge for this matter. We will then contact you and confirm next steps to ensure the next delivery will be satisfactory. We are not held accountable for orders that are left at a safe spot being lost or stolen. 

Time Requests:
We want to meet our customers’ expectations, and that includes special request deliveries at a specific time of the day. We will do our very best to fulfill your needs. We cannot make any promises or guarantees, due to uncontrollable road conditions, Act of God or large volumes of order.